How Do I Get a Refund from Gamestop for an Online Order?
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Important: Please note that for pre-orders purchased via MasterCard, VISA or PayPal we now take payment 5 days before the expected shipping date so please ensure you have funds available in advance of the release of the game. When you place your pre-order an authorisation is taken which can hold funds for up to seven working days. Funds will then be released and taken closer to the shipping.
This article describes how to get a refund from GameStop for new, pre-owned, and download purchases made online. GameStop's refund policy is described for each category of purchased item. Detailed instructions are provided for getting refunds and returns by mail, and for getting refunds and returns done at a local GameStop store. Customers can purchase downloadable content as well as pre-owned.
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Gamestop says they initiated an investigation on May 14th, they told me to follow up in 10 business days. In talking to UPS they never received this initial investigation. UPS told me that the investigation was not launched until May 29th. Due to all of this I reached back out to Gamestop, May 29th and voiced how upset I am about this. They told me I had to wait another 10 days and that if the.